Practitioners Show as "Offline" – What to Do?

If a practitioner appears as "Offline" on Behandlernettverk.no, it means their schedule is not accessible through the booking integration.

Common causes:

• Online booking not activated – Enable this in the Online booking section at the top of your clinic overview
  See guide: How to Activate Online Booking

• No practitioners registered – At least one practitioner must be added to the clinic.

• Schedule not connected – If the practitioner’s name is missing from the dropdown, their schedule is not shared through the journal system.

What to do:

• Contact your journal system provider for support

• Verify practitioner’s schedule is active and correctly linked

• Retry integration after setup is fixed

Contact Points for Journal System Providers

• Extensor: support@extensor.no

• Hano: hano_support@eg.no

• Physica: Behandlernettverk – Prepare practitioner / support@aspit.no

• PasientSky: Behandlernettverk – Online booking / psky_support@eg.no

• SolvIT: support@solvit.no