Once an invoice has been validated and approved by us, it is not possible to submit a credit note. This is because the invoice has already been forwarded for processing in the system.
If, for example, you forgot to include a treatment, this must be invoiced separately on a new invoice. In cases where you receive a rejection of an invoice, the rejection message will clearly specify whether you need to submit a credit note. This may occur if, for example, the insurance customer has changed their agreement or exhausted their coverage. The reason for the rejection will always be detailed in the email you receive.
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